Customer Service

We're Here For You, Every Step of the Way

Satisfaction Guaranteed

Here at Shaggy's our goal is to make you happier than you have ever been sliding on the snow! When you receive you skis go ahead and inspect them, flex them, get them mounted with bindings, and ski them for up to 5 days (within a 14 day period). If you are not happy, send them back within 30 days for a refund (less original shipping and 3.5% credit card processing fees).

  • To return your skis simply call 231.459.4323 or email  for a Return Authorization (RA) Number and ship them back to us.
  • You are responsible for shipping charges getting them back and original shipping charges if they are not in new condition.
  • All customized (graphic, semi-custom, full custom) skis sales are final and are not included in return policy.
  • Please visit for full details and terms of our satisfaction guarantee.


We warrant our skis against manufacturer defect for a period of two years from purchase. For full warranty details check out the Warranty Page.