Returns

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All returns are subject to a 3.5% non-refundable processing fee for our non-refundable payment processing fees.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must request a Return Authorization (RA) before returning, any returns without a RA will be refused.

Non-returnable items:
Gift cards
Face Shields, Eye Shieds, any PPE.
Any Customized Items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Summer Pre-Sale Terms:
During the Summer Pre-Sale (June-July), you authorize us to capture payment for your order immediately, while skis will be sent at a later date. If you have any questions, please call us at 231-459-4323.

Satisfaction Guarantee:

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

All returns are subject to a 3.5% processing fee for our non-refundable payment processing fees.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jeff@sccskis.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jeff@sccskis.com and send your item to: 100 Air Industrial Park Drive, Boyne City Michigan US 49712.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 100 Air Industrial Park Drive, Boyne City Michigan US 49712

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*International Shipping
When costs greatly exceed the charged shipping rate, we reserve the right to:
1) Contact you for increased shipping fees and give you the option to cancel your order
2) Cancel your order